Terms & Conditions for Guest Bookings
A deposit of 50% of the total booking is payable within 3 working days. On receipt of the deposit, written confirmation of the booking will be forwarded to the Client. If the deposit is not received within 3 working days, the booking will be automatically cancelled.
The balance is due 60 days prior to arrival. For bookings less than 60 days prior to arrival the full balance is due at the time of booking. Failure to pay the balance by the due date will result in cancellation of the booking. The cancellation policy below would then apply.
All Client cancellations must be advised in writing. If a cancellation is notified 60 days or more prior to arrival, a refund of any Client payments will be made, less a 25% cancellation administration fee. For cancellations less than 60 days prior to arrival or for cancellations of any Early Bird Special Holding Deposit - ALL MONIES PAID ARE FORFEITED.
4. INFANT & CHILD RATES
Infants are aged 0-3 years using existing bedding. Should a cot be required please request at time of booking. Children are aged 4-14 years. All infant and child rates are based on sharing with 2 full paying adults and are up to age 14.
5. DIETARY REQUIREMENTS/ALLERGIES
Dietary requirements to be advised at time of booking. We are able to tailor our menu's to suit most guest dietary requirements and allergies when advised at time of booking. Please discuss your specific needs with our Lodge Manager's prior to arrival. Late notification or same day requests cannot be provided due to our remote location.
For any guests with severe allergy or anaphylaxis please let us know clearly at time of booking. We recommend bringing your own Epi-Pen however we do have child and adult Epi-Pen on site for emergencies and staff are appropriately trained and qualified in their use. Please note that we reserve the right to impose a surcharge of $50 per person per day for dietary requirements that are are of a personal preference eg vegan. Should this personal preference require specialist ingredients the surcharge will apply.
We operate a Commercial Kitchen environment and all care and due professional processes will be adhered to at all times where ever possible.
6. COVID CANCELLATION POLICY
To give our guests peace of mind in making their booking for 2022 Season and in recognition that Covid 19 is no one's fault, we have removed the applicable cancellation fee for the following circumstances which will be credited towards a future booking at rates in place at that time. Our credits will never expire and may be used on any dates subject only to room availability. We may request evidence to support any Covid Cancellation Claim. Requirements/reasons for Covid Cancellation Requests:
- If Government Restrictions and/or border closures prevent travel to Barrakee on required dates;
- If guest diagnosis of Covid-19 and/or close contact status and required isolation prevent travel to Barrakee on required dates;
- If Perisher Resort and/or Barrakee is not open on required dates due to Covid 19 and/or Government restrictions;
- To assist our guests in being Covid Safe we will send a pre-arrival email linking to a Covid Declaration that needs to be completed as a condition to your booking. Should you or a member of your group have symptoms in the 48 hours prior to arrival we would ask for you to reconsider travelling to our Regional area and not to come to Barrakee to avoid potentially exposing our staff and others in our amazing community to a Covid 19 case.
Barrakee Ski Lodge strongly recommends that all guests arrange appropriate travel insurance cover for the duration of their stay.
7. Guest Damage
The Client is responsible for any and all damage caused by it or any of its guests, invitees or other persons attending Barrakee Ski Lodge in any part of the complex.
8. Guest Conduct
The Client is responsible for ensuring that its guest’s conduct themselves in an orderly manner. Management reserves the right to intervene if it deems that a guest’s activities are considered illegal, noisy or offensive, to exclude or remove any and all persons from the premises without liability if they consider such action is necessary. Clients and/or guests removed from the premises forfeit the full amount payable for the booking. Barrakee Ski Lodge is a fully licensed premises. As such, we are unable to allow any alcohol, food or beverages to be brought on site. We practice Responsible Service of Alcohol at all times.
9. Additional Guests
Only Clients listed on the booking form may stay at the property. Any additional guests may only be accommodated with the written prior permission of the management of Barrakee Ski Lodge, who may levy an additional person/s surcharge. Violation of this clause may result in management asking the Client and/or guests to leave the property without compensation. Any monies paid will be forfeited.
10. Damage Liability
Should any damage, breakage or loss to the property, or costs of additional cleaning if the premises are not left in good condition, exceed the value of the security deposit the Client will be liable to pay the additional value.
11. Guest Property
While all care is taken, Barrakee Ski Lodge accepts no responsibility for damage or loss of any Clients property left in the lodge, on the premises or in a vehicle operated by Barrakee prior to, during or after a guest stay. We recommend for guests to take advantage of our complimentary luggage transfer on arrival and departure where ever possible.
For the comfort of other guests noise must be kept to a minimum at all times.
13. Smoking Policy
Smoking is strictly prohibited within the confines of the building including leaning out of windows. All areas of the lodge are covered by back to base fire alarm systems. Should a guest's actions lead to a call out by NSW Fire Brigade a $1500 fee may be incurred and charged to the guest.